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Pídele a alguien allegado a ti que te regale 15 minutos de su tiempo para hacer una prueba, le vas a pedir que use tu web o tu app y que realice alguna tarea sencilla que desees por ejemplo: “intenta buscar el producto mas económico” o “trata de comunicarte para preguntar sobre las condiciones de envió”. Trata de no ayudarle en nada, aguanta la tentación y observa todo lo que hace para cumplir esa tarea, si quieres puedes tomar nota de lo que ves. Al finalizar te habrás dado cuenta que las cosas que tu pensabas ya tenias resueltas tal vez no sean tan fácil de hacer para tus usuarios, pregúntate: ¿Pudo llegar rápidamente al formulario de contacto? ¿fue difícil para el encontrar el producto que buscaba? ¿Qué fue lo primero que miró y le llamo la atención? ¿Cuál fue la sensación que le dejo el sitio? Seguramente en este sencillo experimento vas a encontrar muchas oportunidades para mejorar el diseño de tu sitio. 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